Derrick was very helpful — we had some trouble getting our new phone set up so he called Apple support and resolved the issue. Phone’s working like a charm now. I appreciated his determination to make sure everything worked properly.
There have been times that they have helped me out and were pretty good. However my last experience was the last since the person who took care of me did not know the products and was really uninterested in helping me. I left my number for them to do some looking into a product and plan and I am still waiting for a call back. Everyone that I saw there was very apathetic and not interested. Not a happy place to go do not waste your time. Maybe they will change and improve. If they call me back I will write another review. This is the 8th day and no call back as promised.
Customer service skills SUCK. Lack basic knowledge about Sprint products and service. Staff was unprofessional and rude and lack the common sense to ask the right questions and get the customers information to help them out. I was hung up on 3 times and had to call from a different number for them to pick back up. They need new staff and management. Don't see this business lasting too much longer with appalling customer service like this. I reported them to Corporate. Don't waste your time trying to get help from this Sprint store!
Small sprint store shop. Buy phones and accessories. Staff were helpful. Free coffee and sit on couch while u wait.
Amazing staff and service!!! The girls that work there are very knowledgeable about the phones. I like the personalized attention and the hometown feel of this store. I shop local and appreciate that they are always there when I need them. Kudos to my local Sprint store!!
Sprint Store is a US Electronics Store based in Johnstown, New York. Sprint Store is located at 299 N Comrie Ave a, Johnstown, NY 12095, USA.
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